Account management can’t be automated away

Automation promised efficiency, its delivered distance, writes Reshma Lutchman, head of sales at Euphoria Telecom. Name an industry and we’ll show you clients swimming in prepopulated emails, endless, unhelpful chatbot loops, and AI-generated follow-ups that feel like...
When the office is everywhere, so are the risks

When the office is everywhere, so are the risks

The modern workplace extends beyond traditional office walls. It now exists in coffee shops, spare bedrooms, airport lounges, and co-working spaces. By Amritesh Anand, vice-president and MD: technology services group at In2IT Technologies Hybrid and remote work have...

Connect security, privacy, AI governance to reduce information risk

Information security, privacy and artificial intelligence (AI) governance are often treated as separate disciplines. But, in practice, they are closely linked. By Ryan Boyes, senior security administrator at Galix AI systems rely on information, which often includes...