Using GIS to enhance the customer experience

Today’s economy is highly challenging for the majority of businesses, from retailers to service providers and everyone between. By Gary Allemann, MD of Master Data Management Differentiating on product or price is simply no longer an option, as the competition...

WD Red Pro drives now available in 6Tb

WD, a Western Digital company, has announced the expansion of its award-winning WD Red Pro hard drive line with the release of 5Tb and 6Tb capacities. The WD Red Pro family is ideal for Network Attached Storage (NAS) systems having up to 16 drive bays and serving...

Employee skills provide that competitive edge

For a company to remain competitive and sustainable in an increasingly challenging economic climate, it requires a skilled, innovative and forward-thinking workforce. By Peter van Nieuwenhuizen and Jacques De Villiers of The Growth Institute. However, many South...

SA contact centres poised for growth

South Africa’s contact centre industry is poised for growth, thanks to increasingly demanding customers and new opportunities for Business Process Outsourcing providers, say local contact centre experts. Speaking at the recent Interactive Intelligence Customer...

Microwave: adapt, innovate or die

Microwave technologies have a valuable role to play, but service providers and technology need to evolve to meet different market demands, as well as being able to act on new opportunities, according to Hendrik du Plooy of Broadlink. He adds that there are several key...

The world of payment is on the cusp of revolution

As mobile penetration in South Africa continues to grow, platforms for payment options such as SnapScan, Flickpay and Zapper are on the rise too. From Big Issue vendors to parking marshals, QR payment codes are springing up everywhere. In another step towards making...