Africa Code Week comes to town

The inaugural Africa Code Week will take place from 1 October to 10 Octber, during which the Cape Town Science Centre will host a variety of free coding workshops. The transfer of skills will include the free Scratch coding workshops for children aged between 8 and 12...

Changing the security culture

Ask any technical department what their major challenges are concerning cyber security, and it is almost guaranteed that many of them say their number one bugbear is changing the security culture of their organisation. Too often, says Jayson O’Reilly, director of...

CX excellence rests on company culture

The world of customers’ interaction with business is complex – a maze of engagement channels, devices, conversations and contacts. Making a connection between your customers and your brand requires new ways to not just stand out to the right audience with the right...

The strategic versus utility IT debate

Strategic IT is a term that is easily bandied about but only deserves the monicker once business leaders adopt a significant mind-set change. And this change is based on one of the most hotly contested debates within organisations: budget. By Sameer Deans, GM at...

Effective information governance essential to manage data growth

In the past five to 10 years, data growth has accelerated at an exponential rate, particularly around unstructured data such as emails, videos, pictures, documents, spreadsheets and more. This level of content creation has the potential to yield significant insight...

Keep your contact centre protected in a time of cost-cutting

With falling commodity prices and a declining currency, South Africa’s economy is under greater strain than ever before. Cost-cutting is an inevitable consequence, but defensive measures must not compromise their long-term sustainability. In particular, says Innes le...