Maturing enterprise mobility strategies

Once every 20 – 25 years, the information and communication technology (ICT) industry shifts to a new technology platform for growth and innovation, says Neil Cosser, Identity & Data protection manager for Africa at Gemalto. The Industrial Development Corporation...

Dark data illuminated

Dark data is a relatively new term to the industry, defined by Gartner “as the information assets organisations collect, process and store during regular business activities, but generally fail to use for other purposes (for example, analytics, business relationships...

Software escrow levels the playing fields

Software escrow agreements can play a major role in developing a business environment in which South African SMMEs can flourish. This is because an escrow arrangement governing the source code developed and maintained by the SMME essentially nullifies tender...

Tennis fans can watch the game on mobiles

Ericsson is using its Networked Event platform to enable tennis fans around the world to follow the Collector Swedish Open – which takes place in Båstad, Sweden, from 13 July to 19 July – on their mobile devices. Apps for iOS and Android will enable tennis fans to not...

Stop security gaps as they occur

South African organisations are increasingly looking to protect themselves against the insider threat, says John Mc Loughlin, MD of J2 Software. This is as the result of more stringent compliance and regulatory requirements, as well as the higher profile of insider...

Leveraging contact centre analytics

As reported in the South African customer satisfaction index, customer satisfaction is on the decline among some of South Africa’s top companies within the insurance, mobile network, internet, retail and banking industries.  Global leader in customer engagement...