A new dimension of customer engagement
While most organisations are contemplating how to develop a meaningful customer engagement strategy, retailers in the US have moved one step ahead and are merging brick-and-mortar and digital strategies. Known as an onmi-channel, it is what all organisations that take...Nokia 105, Nokia 105 Dual SIM launched
Microsoft has announced the new Nokia 105 and Nokia 105 Dual SIM. Aimed at first time mobile phone buyers, as well as people looking for a reliable back-up device for their smartphone, the new Nokia 105 will enable more people to have a voice and experience the...WhiteSpace Alliance grows global deployment
The WhiteSpace Alliance (WSA) has announced that technology sharing and interoperability testing among its members is accelerating global deployment of TV band Internet access. WhiteSpace Alliance has been at the forefront of developing standards-based...MasterCard, Premier Bank break into Somalia
At the World Economic Forum on Africa, MasterCard announced its partnership with Premier Bank, becoming the first international payments network to enter Somalia. As a result of the partnership, Premier Bank will now issue and accept the first MasterCard-branded...Genesys integrates with Skype For Business
Genesys has announced an integration with Skype for Business to deliver best-in-class customer engagement, contact centre and unified communication solutions all from one single place: the Genesys Customer Experience Platform. Genesys is one of the first enterprise-class contact centre solutions providers to achieve a native integration with Skype for Business using the Unified Communications Managed API, part of the Skype Developer Platform.