Building, retaining customer relationships

“It takes just a split second when looking up to see at least one, but typically many, people looking down at their smartphones, preoccupied with matters ranging from work to social,” says Ebrahim Dinat, COO at contact centre solutions provider, Ocular Technologies....

Canon wins five BLI awards

Canon Europe, world-leader in imaging solutions, today announces that it has received five 2015 Winter Pick of the Year awards, including an Outstanding Achievement in Energy Efficiency and an award for Outstanding Document Imaging Solution Suite from testing and...

Lead generating e-mail campaigns

Sending out an e-mail as part of your lead generation campaign is not unlike trying to strike up a conversation with someone who you would ultimately like to date. The goal is to be so irresistible with that pick-up line that the prospective suitor – or in this case,...

Trends in people development in 2015

Businesses have long struggled with how to effectively train their employees, while showing a solid return on investment (ROI). The challenge training and HR practitioners face is that the traditional approach to learning is dry, passive and disengaging. Today’s...

Does work/life balance still exist?

Much has been written about how to maintain an effective balance between work and personal life. But if one looks back at the past decade, the integration of technology in our lives has already resulted in a more balanced lifestyle. After all, one can hardly compare...

Business continuity questions CEOs must ask

Many CEOs tend to see business continuity management purely within the context of complying with King III and other governance codes. But, says Leigh-Anne van As, business development manager at ContinuitySA, CEOs also need to see how business continuity management...