How to choose an agent desktop
Today’s contact centre agents deal with a large number of cutting-edge technologies, which are moving forward in leaps and bounds. Thanks to the powerful solutions now available, business can be conducted faster pushing the number of transactions being processed...IDC lauds DiData
Dimension Data has been announced as the leading IT services provider, in South Africa in 2013 by the International Data Corporation (IDC). The report, South Africa IT Services Market 2014-2018 Forecast and 2013 Analysis (IDC #ZS04W), provides a detailed overview of...ERP must be flexible to survive
An ERP system that is not sufficiently flexible to meet changing business demands is an anchor not a sail, holding the business back, not driving it forward. This is according to a Gartner report that now defines legacy as “any system that is not sufficiently...The mobility gap in corporate security
Mobility and BYOD are some of the fastest growing trends, both locally and across the globe, says Fred Mitchell, software division manager, Drive Control Corporation. From laptops and notebooks to ultrabooks, smartphones and tablets, the sheer number of mobile devices available today is driving the requirement for networks to open their borders, potentially creating significant holes in the fabric of corporate security.
Veeam’s predictions for 2015
Veeam predicts that 2015 will see fundamental changes across the IT industry, driven by end-users demanding 24/7 access to data and applications, with recovery times of minutes, not hours and days. The pressure being placed on today’s IT infrastructure has never been greater. But what does 2015 have in store? Warren Olivier, regional manager of southern Africa at Veeam Software, outlines the top technology trends for 2015.