Service integration drives business success

There’s been quite a bit of buzz in the industry over the past couple of years about an approach to workplace management referred to as “integrated services”. While the phrase may sound impressive, there is very little clarity about what it means and, more...

Foster agility and reap the benefits

The Agile methodology of software development has had a lot of press in recent years, and your staff may even have had Agility training, but truly becoming an Agile company requires a shift in mind-set across the board and may require the objectivity of an outside...

Keep pace with change

There is a growing debate as to whether Rapid Application Delivery (RAD) solutions can deliver custom mobile and web apps more efficiently than traditional methods. Analyst firm Ovum recently published an ‘On the Radar’ report as to how much the success of...

Certification places SA in global top three

ACORD (Association for Co-operative Operations Research and Development), the global non-profit organisation serving the insurance and related industries through the development of open consensus data standards and standard forms, offers a number of certifications in...

DCC offers new Lexmark printers

Take advantage of superior performance, security, usability and value for small business printing and small enterprise workgroups with the new Lexmark MS312 and MS415 from distributor Drive Control Corporation (DCC). Including enterprise-class features on a small...

Contact centres in the cloud

As a developing market, the African continent is currently seeing much international interest and investment, says Pippa Wilson, portfolio manager: Cloud Solutions, Jasco Enterprise, The Jasco Group. This is resulting in large multi-national organisations, including...