Excluding IT hinders ABC compliance

A well designed ABC compliance programme usually comprises of a number of prevention, detection and response elements, but many ABC due-diligence plans fail to involve the information technology (IT) department. This piecemeal approach is the Achilles Heel of ABC...

Eight security trends for 2015

The networking and security industries are evolving rapidly. Here are Fortinet’s views on the most important developments and technologies to look out for in 2015, says Perry Hutton, Fortinet Africa regional director. Security breaches are harder to stop...

UWC happy with FortiGate solution

The University of the Western Cape (UWC) reports that its Fortinet security solutions are proving so efficient that no security incidents have occurred to date this year. Elroy October, Systems Administrator at UWC’s central IT department, joined the central IT...

Krispy Kreme chooses ZetesAres solution

Zetes, has been awarded a three-year contract to provide its ZetesAres Direct Store Delivery (DSD) solution to Krispy Kreme UK. Renowned for its speciality doughnuts, Krispy Kreme has opted for a SaaS solution powered by the Zetes MCL Mobility Platform, to ensure ease...

Meeting customer 3.0 demands

Organisations need to empower contact centre agents and inject structure, meaning and leadership into their engagement with customers, says Interactive Intelligence. Speaking during a webinar with Chris Wood, MD at Engage Customer, Leon Stafford, Territory Manager at...

How to keep motivated during downtime

One of the realities of today’s market is that business is a 24/7/365 challenge. During rare quieter periods, when companies rely on ‘skeleton staff’, it falls on the shoulders of those at the office to stay connected, remain focused and maintain momentum. Hands on...