Dec 11, 2014
Few people can afford to be as overindulgent as to buy something just for the sake of it, especially if it is a product or service that they have no or little use for themselves. Of course, some people will buy clothes that are a few sizes too small in the hopes of...
Dec 11, 2014
The call centre has evolved from a “transactional” department into a multi-faceted, social hub of customer service excellence and become a true differentiator for the wise business. As customer service requirements have shifted and evolved over the years,...
Dec 11, 2014
Many companies see training as a luxury, meaning that it is often one of the first areas organisations cut back on when their budgets come under pressure. As much I believe in the value of on-the-job training, there are certain skills and competencies where formal...
Dec 10, 2014
Huawei has announced the launch its new-generation full-HD intelligent desktop phone, the Huawei eSpace 8950, to the South African market. The growing popularity of intelligent desktop phones has changed the way businesses communicate with each other, and have...
Dec 10, 2014
At a time when South Africa’s chief power supplier, Eskom is under pressure to meet increasing demands and load-shedding is a reality, businesses are advised to be proactive and look to innovative ways to conserve electricity. Enermatics Energy has compiled a list of...
Dec 10, 2014
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office and award-winning cloud solutions, recently announced the launch of Aspect Mobility Suite, a solution suite that integrates the mobile customer...
