Oct 17, 2014
Investment in strong online customer care strategies is becoming an imperative in the mobile operator industry, especially in Africa, where the first wave of smartphone users is on a rapid rise. Nonetheless, customer care agents are not properly equipped to deal with...
Oct 17, 2014
Dell has introduced its NFV solution offerings and companion starter kits, comprising Dell systems and software combined with software from open ecosystem partners and open source distributions to help jumpstart carrier trials and adoption. Dell’s NFV solutions can...
Oct 17, 2014
Océ South Africa has added the Canon imagePress C800 series, a range of three colour printers with a throughput of 60 pages per minute (ppm), 70ppm or 8ppm, to its product offering. The target range of these devices is from 40 000 to 70 000 A4 pages. “A powerful and...
Oct 17, 2014
Cloud computing and mobility bring a range of powerful benefits for HR and payroll managers, enabling them to become more efficient while offering their employees and the business a better quality of service. That’s according to Anton van Heerden, MD of Sage HR...
Oct 16, 2014
There are few business operations that are more challenging from a human resources perspective than running a call centre, writes Ivanna Granelli, founder of Can!Do Consulting. Here, at the front lines of customer service, businesses face a tension between the need to...
Oct 16, 2014
Industry analyst firms Forrester Research and IDC have named SAP a leader for enterprise mobile management (EMM) in their recently published reports, with the SAP Mobile Secure portfolio achieving a Leader position in both Forrester’s EMM Wave and the IDC MarketScape:...
