The BYOD compromise

Nov 18, 2014

When mobile devices entered the world – first laptops, then early smartphones like the BlackBerry – the IT departments of large companies were the first to adopt them. Today, consumers drive adoption, purchasing cutting-edge technology with their own money...

Personal cloud headaches for IT

Nov 18, 2014

The simplicity of cloud-based solutions for personal storage has triggered rapid expansion of ‘shadow IT’ in the average organisation, in turn bringing a range of new threats and risks into the IT environment. That’s according to Oliver Potgieter, director of Alto...

MTN recognised at Ask Afrika Index

Nov 18, 2014

MTN South Africa has been named the winner of the Best Service in Telecommunications sector and the Best Call Centre in the country across all industries in the 2014/15 Ask Afrika Orange Index Awards. “We are very proud of this achievement as the...

Merchants wins two BPO awards

Nov 18, 2014

Merchants, southern Africa’s largest and oldest business process outsourcing (BPO) and customer experience specialist, has won two categories in the 2014 BPeSA Annual Contact Centre and BPO Awards.

MWeb tops in customer service

Nov 18, 2014

South African customers have voted MWeb the best Internet service provider (ISP) in a nationwide index which rates SA’s top companies on their service excellence. At the Ask Afrika Orange Index Awards announced in Johannesburg on Friday, MWeb took first place in its...

ESA’s impact on job vacancies

Nov 17, 2014

In a bid to raise productivity, reduce unemployment and ensure training for unskilled or marginally-skilled workers, the South African government recently introduced the Employment Services Act (ESA) 4 of 2004, says Gareth Cremen, partner at Ramsay Webber Attorneys....