Upskill contact centre agents online
Call centres are notorious for their turnover: the number of people who walk in and out the door is high. This situation can, however, be remedied if call centre agents are invested in and nurtured. As part of its strategy to change the face of contact centres and...Individual tax filing season begins
Are you one of those super-efficient individuals that submitted your tax return immediately when the season opened on 1 July 2014 or do you procrastinate, letting the looming deadline cause distress due to the possible penalties and fines for late submissions? This...Schneider announces next-gen Smart-UPS
Schneider Electric, a global specialist in energy management, has announced that two next-generation models of its Smart-UPS uninterruptible power supply (UPS) units are now available locally.The Smart-UPS fifth generation models, the standard SMT and the extended run...Consumers fight back on mobile billing
If you have noticed anything funny about your cellular bill lately, you may have been blind-sided by prevailing mobile data trends. This is according to Rob Lith, director at Connection Telecom.