Jun 26, 2014
There is a big difference between answers and resolutions, especially when it comes to customer support. Is serving up pages upon pages of search results on a web page for your customer or agents to scroll through really providing an answer? Sometimes an answer isn’t...
Jun 26, 2014
Netology is a South African company with a core focus on outsourced network support, specialising in networking and related services. As a result, effective customer service is critical to their business. More effective IT service management (ITSM) processes and tools...
Jun 26, 2014
Dell has announced it will bring its high-end storage capabilities to mid-sized deployments with the creation of a new series of full-featured, enterprise storage arrays. Dell also shared details of its growing software-defined storage (SDS) ecosystem and plans to...
Jun 26, 2014
Expected load shedding is set to cause chaos by disrupting productivity in the South African economy. Itec believes that cloud and energy back-up solutions will provide businesses with a lifeline. Eskom has already warned that should energy consumption not be reduced,...
Jun 26, 2014
Printing company Marathon Graphics, which specialises in plan printing and reproduction, as well as plotting with AutoCAD for architects and engineers, has expanded its range of services following the purchase of several Xerox digital presses from Bytes Document...
Jun 25, 2014
Red Hat has announced that it has signed a definitive agreement to acquire Inktank, a leading provider of scale-out, open source storage systems. Inktank’s flagship technology, Inktank Ceph Enterprise, delivers world class object and block storage software to...
