Nov 29, 2024
Personalisation and humanisation have emerged as the two fundamental pillars that underpin a successful customer experience (CX) strategy. By Olatayo L-Ajai, regional manager for West Africa at Infobip As retailers strive to create memorable and engaging experiences...
Nov 29, 2024
Qlik understands that embracing AI is essential for businesses to thrive, writes James Fisher, Chief Strategy Officer, Qlik. Much like the transformative impact of the internet, AI promises to reshape industries in ways we can’t fully anticipate yet. While most...
Nov 29, 2024
AI benefits our society at large in numerous ways, but cybercriminals are using this new technology for nefarious purposes. From gathering data more efficiently to using large language models to craft phishing communications, experienced and novice threat actors are...
Nov 29, 2024
A newly released study projects that South Africa’s wholesale, retail, and fuel sectors will generate an additional R88-billion for the economy during the Black Friday “month” of November. Research by the Bureau of Market Research suggests that retailers alone will...
Nov 29, 2024
Cloud-based telephony built on a carrier grade platform that simplifies voice? What does that even mean, and how can businesses find the right solution, asks Natalie van der Merwe, head of telephony at Vox. The cloud PBX market is expected to reach $71,75-billion by...
Nov 29, 2024
Technology plays a major role in reducing losses, particularly on high-value, high-risk loads, in South Africa, writes Kamal Patel, MD: South Africa at GoMetro. Trade across the African continent encompasses a broad range of primary and manufactured goods. Among these...
