Interactive Intelligence launches contest

Interactive Intelligence Group, a global provider of software and services designed to improve the customer experience, is launching a Customer Experience Makeover: Contact Centre Style contest. The contest is open to businesses of any size worldwide looking for a...

Cyberoam grows managed security automation

Cyberoam, the leading global provider of network security appliances has announced deeper integration between Cyberoam Central Console (CCC) and ConnectWise, the developer of the leading service management software designed exclusively for IT service providers, VARs,...

Fortinet expands DDoS product family

Fortinet − a world leader in high-performance network security – has expanded its distributed denial of service (DDoS) product family with four new appliances for data centre managers and system architects at mid- to large-sized enterprises and managed service...

Call centres are getting smarter

There are many companies that long for the days where landlines were still the norm, particularly when it comes to debt collecting. Because landlines were analogue and geographic in nature, which meant that callers had no idea who has ringing and whoever was calling...

Fujitsu vShape integrates with NetApp

Fujitsu has announced the integration of NetApp clustered Data ONTAP into its proven vShape reference architecture. This integrates Fujitsu’s x86 PRIMERGY servers, Brocade’s switches and NetApp’s storage systems to provide enterprises with a scale-out shared...

VMware Virtual SAN now available

VMware, the global leader in virtualisation and cloud infrastructure, today announced the general availability of VMware Virtual SAN, VMware’s first Software-Defined Storage product. Built directly into the VMware vSphere kernel, VMware Virtual SAN provides a new tier...