Nov 1, 2013
Web chat, a tool before its time in the 90s, is making a comeback, now offering contact centres a useful alternative channel with a broad range of functionality, says Karl Reed, chief marketing and solutions officer at Elingo. When Web chat emerged in the late...
Nov 1, 2013
Whether it is because the economy forced business executives to find less expensive ways to reach out to customers, or that there are just more Generation Ys in the workforce, social networking is here to stay; and with good reason, as we see every day what is...
Nov 1, 2013
Project management, which traditionally has been exclusively under the domain of information technology, has now developed and is more a business driven discipline. This is a view shared by experienced professionals within the specialised field of project and...
Nov 1, 2013
Cybercrime is costing businesses, and not just in terms of the bottom line. Compliance infringement is hugely expensive, made doubly so by the fact that compliance is hard to achieve, as many data breaches can be due to third party blunders. It is also quite a...
Nov 1, 2013
The National Development Plan (NDP) aims to eliminate poverty and reduce inequality by 2030. The vision of the NDP is to create long-term growth and sustainability for South Africa, and in order to meet the 2030 deadline, the transformation begun by black economic...
Nov 1, 2013
The world we live in has become ever more connected. From notebooks and desktops to tablets and smartphones, we are always tapped in to the digital realm at work, at home and on the go, says Kalvin Subbadu, Components sales manager, WD South Africa. Practically every...
