Jan 15, 2025
Anyone who has run a business in South Africa over the past few years knows that it is more of a roller coaster ride than a cruise on an open highway, and 2024 has had its usual share of ups and downs. This is the opinion of Friedrich Meisenholl, regional investment...
Jan 15, 2025
In the fast-paced world of business process outsourcing (BPO), meeting peak season hiring demands is no small feat. Onboarding hundreds, sometimes thousands, of agents across geographically dispersed locations poses significant challenges in terms of resources,...
Jan 14, 2025
For years, proof of identity relied solely on physical documents like passports or driver’s licenses. However, the rise of new technologies has ushered in a wave of digital alternatives that offer greater convenience and security. An increasing number of aspects...
Jan 14, 2025
Every year the future seems to promise bigger, better technological marvels. And every year I take time to think deeply about which technology trends will truly shape the year to come, writes Liz Centoni, executive vice-president and chief customer experience officer...
Jan 14, 2025
Artificial intelligence (AI) is not just enhancing threats, it’s providing organisations with a smart line of agile and detectable defence, writes Richard Frost, head of consulting at Armata Cyber Security. AI security tools are moving beyond traditional...
Jan 14, 2025
In South Africa, insider threats are an increasingly significant risk for businesses, driven by economic uncertainty, labour disputes, and rapid digital transformation. From disgruntled employees to compromised third-party service providers, insider threats can...
