Oct 9, 2013
The contact centre has been in constant evolution since the 1990s, with some experts stating that it will be irrelevant in 2020. The current stage of evolution is the proliferation of channels, where a number of different channels are being used to interact with...
Oct 9, 2013
Data virtualisation is not about IT – it’s about giving decision-makers immediate access to all the relevant information and only the relevant information, says Chris O’Connell, MD at BITanium. Information has become the strategic business advantage; hence how...
Oct 9, 2013
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, and back-office solutions, has announced the appointment of Kenneth Ewell to the position of Senior Vice President, Worldwide Professional Services. Ewell...
Oct 9, 2013
MER Group, a world leader in digital communication infrastructure for Mobile Network Operators (MNOs), announced that its telecom division has been chosen to provide full turnkey tower site solutions for two leading mobile operators in Mozambique. The turnkey solution...
Oct 9, 2013
The Draft National Policy on Intellectual Property, 2013 (the Policy) is an important document. That’s because it provides an insight into how government is thinking about IP and where it should be headed. In a sense, it is a statement of intent and an opportunity for...
Oct 9, 2013
BT has announced the launch of a series of new services that promise to transform the quality of business conversations and greatly improve the way people work together within and between large organisations. Meetings using conferencing services, video and online...
