BlackBerry introduces Z30 smartphone

BlackBerry has introduced the new BlackBerry Z30 smartphone, BlackBerry’s biggest, fastest and most advanced smartphone. Featuring BlackBerry 10 OS version 10.2, the new all-touch BlackBerry Z30 smartphone comes with a beautiful 5-inch display and the largest battery...

Solving data residency issues

The industry has been talking about the benefits of cloud computing and BYOD for some time. However, as jurisdictional and regulatory controls tighten, questions about where data is stored, and how it’s protected are being raised. Different countries have different...

Cellfind launches LBS workforce management

Cellfind, a subsidiary of Blue Label Telecom, has introduced a set of location based service (LBS) workforce and asset management solutions to help enterprises increase efficiency improve productivity and reduce costs. Quentin Joubert, product manager at Cellfind,...

Social media as a contact centre

Could social media in its mainstream form become the go-to technology for customer service? The Gartner Group certainly thinks so. In a research paper published in April, Social Media for CRM Will Force a Shift  From Contact Centres to Customer Engagement Centres, VP...

Vodacom Mozambique orders eCentre

Flexenclosure, a specialist developer of intelligent power management systems and pre-fabricated data centres for the ICT industry, has received a multi-million dollar order from Vodacom Mozambique for its modular and pre-fabricated data centre eCentre. Vodacom...

Unpacking the business analyst toolbox

Software development company BBD recently hosted an International Institute of Business Analysis (IIBA) event in Cape Town. The event was fully subscribed and attended by analysts from various companies and vertical markets. The IIBA is an independent, non-profit...