A new kind of customer engagement

The rise of smart devices and a focus on customer loyalty has created the proverbial “perfect storm” for enterprises that want to reinvent the customer experience around smartphones and tablets, says Deon Scheepers, strategic consultant EMEA Interactive...

Boost service delivery while reducing costs

Using automated image recognition it is possible for large organisations to streamline financial departments while reducing overheads believes Intervate’s Gia Thom. As a business entity grows in complexity and size, so delivering a consistent level of service and...

Worldwide FOBS market on growth curve

The worldwide file- and object-based storage (FOBS) market continues to gain momentum with revenues exceeding $23-billion in 2013 and forecast to reach $38-billion in 2017. According to new research from International Data Corporation (IDC), growth in the overall...

The new horizon for BI and analytics

Successful companies know that achieving a competitive advantage in today’s market is largely a function of deploying better and more advanced analytics to a growing variety of data sets, says Johan Jurd, MD of InfoBuild, representing Information Builders in SA....

Citrix XenClient 5 grows enterprise mobility

Citrix has announced a new release of Citrix XenClient, further executing on the company’s enterprise mobility strategy. By leveraging the powerful personalisation and profile management technology in Citrix XenDesktop, XenClient 5 allows mobile workers to seamlessly...

Wildcard certificates are a security risk

As the name suggests, the value of a Wildcard SSL certificate varies and is determined by its audience. There are several risks associated with this certificate type, says Megan Rehbock, LAWtrust certificate service manager. Wildcard certificates, which support all...