African outsourcing enables agility

The phenomenal growth of mobile telecommunication has been touted as one of the great investment opportunities on the African continent over the last 10 years, and those who capitalised on it have generally enjoyed a great return on investment. However, as the market...

KEMP wins Microsoft accreditation

KEMP Technologies has announced it has achieved dual gold certification by Microsoft in Messaging and Communications, a unique distinction among application delivery solutions vendors. To gain these certifications, KEMP underwent a rigorous approval process by...

QlikView Academic Programme grows

QlikView, a leader in Business Discovery – user-driven Business Intelligence (BI), has announced that the QlikView Academic Programme has awarded nearly 100 grants in 35 countries since launching one year ago. Part of QlikTech’s global corporate social responsibility...

IT is a valuable asset for businesses

Information technology (IT) is one of the most valuable, yet often least understood assets in a business. It takes an insightful enterprise to recognise the benefits of information technology and use it to drive stakeholder value. Moreover, successfully managing...

Why the back office matters so much

Customers don’t care where in the organisation their issue is being resolved. They do however care very much about it being dealt with swiftly and successfully. “When it comes to servicing the customer, the front office has generally performed in the spotlight whilst...

Big data, personalised service

As anyone who has shopped at one of the major global online retailers knows, buying patterns are carefully monitored by the site. What users buy, what products they browse – sometimes even how they navigate through a single page – all is recorded and fed...