Jul 24, 2013
Enterprise resource planning (ERP) solutions are one of the most widely used enterprise software solutions in the world, and in recent years vendors have developed scalable solutions for the mid-market as well as for Small to Medium Enterprise (SME), which have become...
Jul 24, 2013
Dimension Data, the $5,8-billion global ICT solutions and services provider, has announced independent testing carried out in May 2013 by The Tolly Group reveals that Dimension Data’s Public Compute as a Service (CaaS) cloud servers showed consistently high...
Jul 24, 2013
Misuse of office computers does not just reduce productivity and waste time and money. More importantly, it puts corporate network security at risk, jeopardising critical data. Communicating on social networking sites or via IM, visiting entertainment sites, or...
Jul 24, 2013
True cloud services are a lot more user-friendly and cost-effective than remote hosted services, but not everyone is getting true cloud, says Grant Vine, technical director at Cybervine IT Solutions. Cloud computing has a lot to offer businesses, and can deliver real...
Jul 24, 2013
Genesys, a leading provider of customer service and contact centre solutions, has announced the launch of Genesys Proactive Engagement, a powerful new offering that increases Web sales and first contact resolution for customer service. With Genesys Proactive...
Jul 24, 2013
Gartner has said that by the end of 2013, 75% of global call centres will be making use of the hosted call centre model – which leaves 25% of call centres likely relying on premise-based solutions that use their private branch exchange (PBX) to perform basic call...
