Customer experience metrics are key

It is true that a good customer experience will lead to more business, or better “word-of-mouth marketing”. Certainly, users all know that in the era of social media, a single negative customer interaction can lead to a public relations nightmare, says Deon Scheepers,...

Handheld mobile identification from Ideco

Ideco, an established leader in the application of biometric technology and southern Africa’s primary distributor of Morpho fingerprint biometric solutions, has released the MorphoIDent handheld mobile identification solution to help strengthen law enforcement. The...

Huawei launches S5710-HI Box Switch

Huawei, a leading global information and communications technology (ICT) solutions provider, recently launched its S5710-HI switch, the industry’s first ultra-high port density box switch, and an addition to its existing portfolio of SX7 series enterprise switches....

HP unveils new desktop PC

HP recently announced the HP ENVY Rove20 mobile All-in-One (AiO) PC, the company’s first mobile All-in-One PC, which frees the desktop PC from the desk and allows families and friends to enjoy a shared entertainment experience with a built-in battery, unique design...

Are consumers buying products or solutions?

Consumers live in an information age, where easy access to the world’s knowledge via the Internet has changed the way we approach everything from education to business. Today, customers are often way ahead of the salespeople who are “helping” them, armed with a...

Edge Evolve, MDM sign partnership agreement

Master Data Management (MDM), a specialist solutions provider for data governance, data quality, data integration and master data management, has signed a partnership agreement with The Edge Evolve Group (Edge Evolve), an organisation with businesses that offer data...