Mar 27, 2013
Workforce optimisation (WFO) helps companies improve the efficiency and effectiveness of their customer interactions through solutions that capture interactions across all channels, analyse to reveal insights, and drive actions that impact business results and the...
Mar 27, 2013
Recently the National Energy Regulator of South Africa (NERSA) granted power utility Eskom an 8% average increase per annum over the next five years. Lex van Wyk, chief executive officer of Teraco Data Environments says that with five years of power increases above...
Mar 27, 2013
An enterprise resource planning (ERP) system will change the way that a company does business, says Johani Marais, channel manager for Africa, Epicor Software Corporation. By helping to increase profits through improved efficiencies, enabling decision making and...
Mar 27, 2013
When asking call centre managers how they go about choosing the technology that supports their business, the answers are invariably the same. They are approached by vendors who sell solutions, or perhaps they turn to analysts’ opinion. And sometimes, they rely on...
Mar 27, 2013
KZN telecommunications company Plessie has announced that it has partnered with ShoreTel and ShoreTel’s South African distributor Tellumat Communication Solutions, to provide unified communications (UC) and enterprise contact centre (ECC) solutions to its extensive...
Mar 27, 2013
Alcatel-Lucent has announced a new suite of solutions to help enterprises migrate to the cloud and apply more cost effective business models as they address the challenge of delivering communications services for a highly mobile, application-driven workforce. Cloud...
