Sep 10, 2026
Many AI projects start when someone sees an impressive demonstration and asks where the technology could be used. This is usually where the conversation moves towards products before anyone has established which business problem needs attention or what a worthwhile...
Sep 10, 2026
Customer self-service is not a new phenomenon; it’s just much easier than in years gone by, writes Kelvin Brown, customer operations executive at Telviva. Yet, despite this, everyone reading this will relate to being “trapped” in a seemingly never-ending loop in...
Sep 10, 2026
A migration, modernisation programme or new application may be delivered on time and still fail to produce its expected return. The difference is usually made in the months and years after launch, writes Byron Phillips, head of managed operations at Synthesis. Go-live...
Sep 10, 2026
The South African fibre landscape is currently dominated by noise, from the arrival of LEO satellites to infrastructure operators launching their own retail ISPs. Trevor van Zyl, CEO of Octotel, says the focus must shift from simply laying cable to solving complex,...
Sep 9, 2026
Security maturity in the mid-market over the next few years will be decided as much by pricing models as by technology. By Christo Coetzer, founder and MD of BlueVision Technologies. The most important question a growing business can put to a prospective security...
Sep 9, 2026
Most professionals today know how to send an email, navigate a basic spreadsheet, put together a presentation or make a video call without thinking twice. By Michelle Dobson, head of brand at Pnet Even young people joining the workforce have grown up with smartphones...
