Why most CX research falls short, and how to fix it

Why most CX research falls short, and how to fix it

Would you ever tell a friend you had a “4/5” experience with a company? Of course not. That’s just not how we talk or communicate. Yet, brands and companies continuously rely on these arbitrary ratings to assess customer experience. By Liezel Jonkheid,...

As crypto grows, don’t lose sight of security

As cryptocurrency gains momentum and legitimacy, it’s becoming increasingly important for people to pay attention to financial security, writes Richard Frost, head of technology and innovation at Armata Cyber Security. The Consensus Web3 and Crypto Perception...

Vertiv to stage AI solutions roadshow

Vertiv is bringing it AI Solutions Innovation Roadshow to Johannesburg on 25 March, 2025. The roadshow, scheduled to take place at The Venue Green Park in Sandton, is part of a global series of events designed to educate and equip customers and consultants with...

Trend Micro, Intel weed out covert threats

Trend Micro has announced a new collaboration with Intel designed to help joint enterprise customers protect critical systems from stealthy threats, including fileless malware and advanced ransomware. When Trend’s proactive security platform and Intel’s...

Kaspersky consumer solution gets top award

Kaspersky Standard, the primary Kaspersky Consumer Portfolio plan, has received the annual Top-Rated Product Award by AV-Comparatives for high results across the whole series of consumer products tests in 2024. The product also showed outstanding performance in False...