When disaster strikes, ensure data is safe

When disaster strikes, ensure data is safe

It is not a revelation that in today’s data-driven world, where information is the lifeblood of businesses, the significance of a robust disaster recovery plan has never been greater. By Modeen Malick, principal systems engineer at Commvault With the spectre of...
GoMetro debuts first EV minibus taxi

GoMetro debuts first EV minibus taxi

South Africa’s first electric minibus taxi model, eKamva, was launched by a consortium led by GoMetro, alongside an integrated new electric vehicle (EV) business model and charging infrastructure product called flx EV. The partnership kicked off in 2023 to investigate...

Smart switch could be a magic fix for SA’s energy crisis

South Africans are fortunate to enjoy some of the world’s best weather, with many of our cities consistently ranked among the most pleasant. However, in recent years, erratic weather patterns have raised concerns, as heatwaves, floods, and droughts become more...

Bring your own AI could be a risky business

As more employees explore the power of generative artificial intelligence (GenAI) tools in the workplace and more employers weigh up the pros and cons of the technology, a new trend emerges. Chris Wiggett, director: AI at NTT Data in Middle East and Africa, explores...
High EQ drives better contact centre customer experience

High EQ drives better contact centre customer experience

The business process outsourcing (BPO) industry is renowned for being one of the most stressful industries in the world, and this is no surprise – the variability of human interaction adds an element of the unknown to each day an agent spends in a contact centre. By...

BT readies customers for Global Fabric

BT has announced it has switched on Global Fabric, its new network-as-a-service (NaaS) platform, and has been carrying out extensive live testing over the past two months. The first Global Fabric services will launch in early 2025. Global Fabric will make it easier...