Oct 1, 2024
As the world of financial crime continues to evolve, the emergence of artificial intelligence (AI) has become both a tool for fighting fraud and a weapon for those perpetrating it. Speaking at the recent 17th Annual ACFE Africa Conference and Exhibition, Stephanie...
Oct 1, 2024
Adopting voice bots or virtual agents makes a lot of sense for a wide variety of companies, particularly those with high and varying call volumes. By Ryan Falkenberg, CEO of Clevva Rather than trying to hire and train temporary staff for peak periods, virtual agents...
Oct 1, 2024
Supply chains have never been as volatile as they are today, impacted by health crises like the Covid-19 pandemic, geopolitical conflict, climate change and economic instability. Amid the uncertainty, however, one thing that is certain is the growing demand for...
Oct 1, 2024
In the competitive hospitality landscape, creating exceptional guest experiences is of the utmost importance. From the moment visitors arrive, every aspect of the property should immerse them in an atmosphere of luxury and seamless service. However, hoteliers often...
Sep 30, 2024
Cyber insurance has become a crucial safety net for businesses, particularly in the face of escalating ransomware attacks. By Greg Day, vice-president and global chief information security officer at Cybereason This financial safeguard promises protection against the...
Sep 30, 2024
Employee burnout is a serious challenge facing companies of all sizes in South Africa. As businesses navigate a competitive environment and difficult economic conditions, they are often pressured to “do more with less.” Unfortunately, this often results in employees...
