AI, phygital experiences to reshape the customer journey

AI, phygital experiences to reshape the customer journey

With brands recognising the power of conversations, AI-driven solutions, and phygital experiences, consumers can anticipate more personalised, seamless, and satisfying engagements with businesses this year. By Andrew Egan, Africa regional sales director at Infobip As...

Taking the hype out of hybrid

Hybrid working has racked up its fair share of debate since it was shoved into the limelight in 2021. According to Gallup, it has been painted as a power struggle scenario between those who want remote work and employers who want them in the office. However, the truth...

Airlink to implement new distribution capability

Airlink will begin introducing new distribution capabilities (NDC) in its transactions with the travel trade from 31 July 2024. The transition and implementation of NDC (version 21.3) follows over a year’s work by Airlink’s commercial department to refine...
Virtual commissioning a new frontier in legal proceedings

Virtual commissioning a new frontier in legal proceedings

Technological innovations continue to play a critical role in how business is conducted, hence the notable surge in the integration of technology into business practices, including the execution of contracts through electronic means. In 2023, the Canadian ruling on...

HR analytics and its role in enhancing HR functions

Human resources (HR) analytics has become an essential tool in transforming traditional HR functions, providing invaluable insights that bolster decision-making processes. This data-driven approach equips HR professionals with the knowledge to make well-informed...
Key considerations for cybersecurity and the future of work

Key considerations for cybersecurity and the future of work

The last few years have changed all aspects of working and we’re now embracing a very different workplace where industries have implemented flexible working models as they move towards a more permanent hybrid state. By Chris Buchanan, client solutions director...