The value of customer complaints

Complaints are an inevitable aspect of running a business. Handling these customer grievances effectively is crucial, not only for maintaining a good relationship with the complaining customer but also for safeguarding your business’s reputation –...
Still big untapped potential for solar

Still big untapped potential for solar

South Africa has embraced solar PV in a big way. In 2023 alone, the country imported R17,5-billion worth of solar panels, representing 5 000MW of potential energy, as businesses and private households looked to sidestep load shedding (the ability to feed back into the...

Use AI as your jobhunting sidekick

Today’s recruiters, particularly at large organisations, are using artificial intelligence (AI) tools to screen CVs quickly, track job applicants, generate job ads and more besides. As a jobseeker, you can copy their example by using a wide range of AI tools and...
Chatbots empower digital natives

Chatbots empower digital natives

Youth are the active drivers of technology adoption and innovation, often being the first to embrace new developments, and thus setting trends and encouraging businesses to incorporate such advancements. By Lerato Bojabotseha, customer growth executive at Infobip...

Mastering the art of managing your manager

Have you ever been in a workplace situation with a “difficult manager?” These managers can test your patience, resilience, and professional sanity. Instead of letting these experiences drown your spirit, use this opportunity as a learning experience and...
Cloud software development transforms business success

Cloud software development transforms business success

Cloud software development has revolutionised the way businesses create and deploy software, offering unparalleled flexibility, scalability, and cost savings. This shift has enabled organisations to innovate rapidly, reduce costs, and reach global markets efficiently....