Embrace UCX to improve customer engagement

Modern consumers have become accustomed to communicating with brands over their preferred communication channels, whether this is chat, voice or other virtual experiences, meaning that offering a Unified Customer Experience (UCX) is key for businesses to build...

Engineering promotes sustainable development, empowers communities

The World Engineering Day for Sustainable Development tomorrow (4 March) has an impact on how engineering is perceived. This is the word from Elana Forbes, a structural engineer at infrastructure firm AECOM, who says: “It is extremely important to increase...

AI tools SMEs need to know about

ChatGPT is the word on the street at the moment, and receiving an incredible amount of attention and hype. It’s the latest in a series of AI tools, or AI-driven services, that are steadily working their way into mainstream life. “Most people use AI every...

New earnings threshold comes into play

As of 1 March 2023, South Africans saw the implementation of the increased annual earnings threshold determined by the Minister of Employment and Labour (Minister) in the amount of R241 110.59. This represents an increase of R17,030.11 from the previous amount of R224...

Automation is the new savings discipline

If you feel like you’ve never been under more pressure as a consumer, then you’re not alone. By Ricki Allardice, head of product at upnup Over the past year or so, consumers around the globe have faced rates of inflation not seen in decades. Africa...

Go back to basics to mine data for better business resilience

Virtually every organisation in the world is under pressure to become more resilient amidst the continued risk of a global economic recession this year. One of the most effective ways of doing so is to unlock the true potential of their data to become more efficient...