Jan 9, 2024
Customer experience and efficiency to drive growth of Africa’s telco sector this year, writes Louis Avenant, senior project manager at Itemate Solutions. Africa’s vibrant telco sector is set for a bumper year in 2024 as it expands operations and broadens...
Jan 9, 2024
Each industrial revolution has caused disruption, but it doesn’t necessarily mean a net loss of jobs. While automation and artificial intelligence (AI) can eliminate jobs and industries, they also create new ones. By Professor Mark Nasila, chief data and...
Jan 9, 2024
The rise of ransomware attacks has become an alarming trend, causing business leaders to grapple with a difficult question: should they negotiate with ransomware attackers and pay the demanded ransom? This dilemma poses many challenges, and businesses must weigh the...
Jan 8, 2024
In today’s rapidly changing business environment, the significance of employee productivity and satisfaction cannot be overstated. They are critical elements that drive the success of any business. The landscape of the workplace has undergone a dramatic...
Jan 8, 2024
Few people are unaware of burnout – the state of extreme stress, exhaustion, and overload that can dramatically affect one’s work and personal life and wellbeing. Less well-known however is another sub-optimal state which is prevalent in workplaces across...
Jan 8, 2024
Machine learning (ML) and artificial intelligence (AI) are an unstoppable and disruptive force, with pros, cons and reasons for caution, according to KID Group’s expert data scientists. Wrapping up the year’s developments and looking into trends in 2024,...
