Sep 19, 2023
Businesses everywhere are under pressure to deliver better service at less cost. Most have looked at some form of digital solution, but do they really work? Ryan Falkenberg, co-CEO of Clevva, comments: “Virtual agents are constantly evolving and becoming more...
Sep 19, 2023
Businesses today are moving en masse to the cloud. However, before undertaking such a move, companies should understand the many hurdles they face, and how to overcome these, writes Benjamin Coetzer, director of Routed. Most businesses today, if they have not already...
Sep 19, 2023
While digital banking has gained widespread popularity in South Africa due to its convenience, some customers still demand one-on-one personalised interactions with financial advisors. By Dean Baker, industry team lead: BFSI Southern and East Africa at Infobip As a...
Sep 19, 2023
Digitisation plays a significant role in the way we work and do business. From chatbots improving customer service, to cloud-based software that automates business processes like creating invoices and getting paid, generating reports and monitoring performance. One...
Sep 18, 2023
It’s that time of the year: companies must get their information together and submit mid-year/interim employer reconciliations. But this process will soon become irrelevant, as it will be replaced by realtime submissions mandated by the South African Revenue...
Sep 18, 2023
With the ongoing advancement of South Africa’s economy, infrastructure, digital systems and strategic global relevance, cybercriminals are increasingly targeting the country’s various public and private institutions. Carlo Bolzonello, country lead for...
