Human touch helps in navigating fibre Internet woes

Fibre network operators (FNOs) and Internet service providers (ISPs) are constantly bombarded with calls from customers and subscribers regarding their fibre internet service – the connection, its up-time, speed, etc. Who is responsible for fixing their fibre internet...

The power of proactive fraud detection

Fraudulent activities, prevalent in both the private and public sector, pose significant challenges to organisations and their stakeholders. There has been a noticeable shift in employing different methods and tools (such as cutting-edge AI and data analytics) which...

Pick n Pay adds gamification to loyalty programme

Pick n Pay Smart Shopper has introduced “Smart Hopper’”, a game in its relaunched app which customers can play daily to win vouchers, helping them save even more. The gameplay involves customers navigating through several levels, reminiscent of classic arcade games,...

FNB adds UPS systems to keep ATMs running

FNB has announced plans to improve the operational resilience of its ATM network across the country through installing uninterruptible power supply (UPS) systems in more than 1 000 standalone ATMs, allowing customers to access services even during power outages. The...

Are ESG-related expenses tax deductible?

The sustainability of economies and in turn, society, largely hinges on how well we adopt Environmental, Social, and Governance (ESG). Given that naturally this comes at some cost, the tax deductibility of related expenses comes into focus. Cor Kraamwinkel, partner...

Talk to kids about internet safety

In a world where we are more connected than ever, it’s important to ensure that the oldest members of the family right down to the youngest have the skills to stay safe online. Emmanuel Tzingakis, technical lead: sub-Saharan Africa at Trend Micro, shares tips...