Jan 27, 2023
Telecommunications is one of the most dynamic industries globally, continuously developing innovations with the potential to enhance customer experiences and value propositions. By Arnoux Maré, co-owner of MJL Communications and CEO of Innovative Solutions Group (ISG)...
Jan 27, 2023
If you watch the customer service space closely, you may have noticed that in late November, US-based low-cost carrier Frontier Airlines shut down its customer service phone line. Anyone with a query or dispute has to now rely on a chatbot on the airline’s...
Jan 27, 2023
Information and records are the lifeblood of any organisation, large or small. Proper records management assists with preserving organisational content and serves as an institutional memory. This can ultimately help companies to manage their information more...
Jan 27, 2023
When it comes to women and leadership, the paradox — and the data — are clear. By Linda Saunders, director: solution engineering at Salesforce South Africa Companies recruit men and women in near-equal numbers out of college. In fact, they’ve...
Jan 27, 2023
According to a June 2022 Spotlight report by the IDC, investments in technology to improve data integrity have positive impacts on a wide range of business metrics, with customer satisfaction topping the list of improvements at a significant 42%. By Gary Allemann, MD...
Jan 26, 2023
Behind every good business is a great bookkeeper. Dee Hock, the founder of VISA, said it best: “Making good judgments when one has complete data, facts, and knowledge is not leadership – it’s bookkeeping.” By Sandra Crous, MD of PaySpace But...
