Jan 26, 2023
At least 95% of cloud security failures in the next three years will be the customer’s fault, according to Gartner. By Marilyn Moodley, country leader for South Africa and WECA (West, East, Central Africa) at SoftwareOne Unsurprisingly, the biggest threat to...
Jan 26, 2023
Once a major differentiator between companies, customer experience is now essentially a matter of survival. By Dori-Jo Bonner, digital engagement strategist atTilte Aside from the fact that almost 90% of organisations now claim to compete primarily on customer...
Jan 26, 2023
One of the most valuable contributions that data and data analytics have made to modern businesses is the ability that they offer to understand customers, engage meaningfully with them, and offer them the type of positive experience that keeps them coming back for...
Jan 26, 2023
Successful service-centric businesses have perfected the art of retaining clients. Arnoux Maré, co-owner of MJL Communications and CEO of Innovative Solutions Group (ISG) Crucially, a consistent client base is key to ensuring that companies have a stable, continuous...
Jan 26, 2023
Robotic process automation has been evolving over the past few years to become a transformative technology that creates measurable efficiencies across multiple industries. The value it delivers has been recognised as companies and organisations shift their internal...
Jan 25, 2023
2023 is rapidly shaping up to become a year of challenges locally and globally, with some international trends replicating themselves in South Africa, mixed in with unique challenges of our own. Whereas last year saw a great deal of so-called ‘quiet quitting’ as...
