Aug 24, 2023
Remember the cliche “the new normal” that was thrown around ad nauseam during the Covid-19 pandemic? Eventually, it lost its impact, and for the most part, many of us interpreted it to mean something along the lines of hybrid working, accelerated digital...
Aug 23, 2023
By Natasha Bezuidenhout, Business Executive: Microsoft at First Distribution – First, we had the New Normal with people working from home during the height of the Covid-19 pandemic; that was later modified to a hybrid working model where employees juggled...
Aug 23, 2023
Kyocera has combined its vast industry expertise in document solutions with leading technologies to launch its new content service plat form (CSP), Kyocera Enterprise Information Manager (KEIM), a ready-made solution to get multi-format information under control,...
Aug 23, 2023
Twenty years ago, if you asked business leaders what their most essential utilities and business enablers were, they would have listed electricity, a phone line, and internet connectivity, in that order. Today, after 16 years of load shedding and cloud-based...
Aug 23, 2023
Simply put, consumers must be able to trust the food they buy. Quality control issues can easily and quickly lead to consumer dissatisfaction and negative sentiment towards a brand or product line. They may also lead to a costly product recall, or in the worst-case...
Aug 22, 2023
Telephone systems are the primary point of contact for many businesses. They also offer insights that can improve customer satisfaction, retention and business performance. Zendesk’s CX Trends 2023 Report found that 59% of consumers believe businesses should use...
