Sep 20, 2023
The need for institutional trust has never been greater given how quickly the regulatory landscape is changing. Implementing robust governance, risk management, and compliance (GRC) programmes can significantly help to create this trust. Beyond this, global analytics...
Sep 19, 2023
We live in a world surrounded by smart devices – from our pockets to our driveways and living rooms. These advancements offer convenience, and in many cases, extra security. But when gadgets are fitted with computing power and internet connectivity, they also...
Sep 19, 2023
Businesses everywhere are under pressure to deliver better service at less cost. Most have looked at some form of digital solution, but do they really work? Ryan Falkenberg, co-CEO of Clevva, comments: “Virtual agents are constantly evolving and becoming more...
Sep 19, 2023
Businesses today are moving en masse to the cloud. However, before undertaking such a move, companies should understand the many hurdles they face, and how to overcome these, writes Benjamin Coetzer, director of Routed. Most businesses today, if they have not already...
Sep 19, 2023
While digital banking has gained widespread popularity in South Africa due to its convenience, some customers still demand one-on-one personalised interactions with financial advisors. By Dean Baker, industry team lead: BFSI Southern and East Africa at Infobip As a...
Sep 19, 2023
Digitisation plays a significant role in the way we work and do business. From chatbots improving customer service, to cloud-based software that automates business processes like creating invoices and getting paid, generating reports and monitoring performance. One...
