Employee experience likely to join customer experience trends

Understanding trends in any given field helps businesses understand what conversations are happening in the industry broadly and likely strategic topics for their competitors. By Kelvin Brown, regional executive of Telviva, KZN In other words, if everyone else is...

The journey from telco to techco

The telecommunications industry is in the midst of a digital revolution; one shifting from providing traditional communications services to becoming solution providers of diverse digital services and, more importantly, becoming increasingly customer-centric. By Rodney...

Enhance your business reputation with compliance standards

The demand for compliance activities is increasing in the global market. Compliance is a fundamental requirement underpinning ESG management, and a prerequisite for doing business internationally. No business wants to learn that the companies that they do business...

Applications for conversational AI within the organisation

OpenAI was established in 2015 and DeepMind in 2010. Both companies have been singularly focused on the potential and power of artificial intelligence (AI) and garnered significant media and consumer interest. Chris Wiggett, head of data and analytics at Dimension...

The pros and cons of storing data in the cloud

Storing data in the cloud is generally smart, and many organisations are already doing so, often without realising it. Enormous amounts of information reside in cloud-powered services such as Office365, Google Workspace, Dropbox, OneDrive, Slack. And, if a business...

The transformative effect of AI and ML

The use of artificial intelligence (AI) and machine learning (ML) is revolutionising the world of advanced analytics for financial services and telecoms providers. These sophisticated technologies can be used for multiple purposes, benefiting both companies and...