Self-service must go hand-in-hand with personalisation

For decades, we believed that insurance was simply too complex an industry to ever go digital. By Vis Govender, co-founder of Everything.Insure and group CEO of firstEquity Group Today, digitalisation is a key driver of value, innovation, and growth in the insurance...

Streamlining estate planning with technology

Estate planning and the ensuing execution of those plans are of vital importance in South Africa, especially during Wills Week. However, settling a deceased estate, depending on its intricacy and adherence to legal standards, can span from a few months to several...

Critical infrastructure benefits as AI gets smarter

With technology advancing at an astonishing pace, AI has emerged as a defining trend in today’s business arena. Enterprises across all sectors are prioritising this technology, embracing its transformative potential to drive change and growth. By Marcel Bruyns,...

Create conversions through omnichannel conversations

In a dynamic world dominated by digital interaction, the power of connection is undeniable. The modern business landscape demands a profound understanding of omnichannel conversations as a key player for success. By Gary Allemann, MD of Master Data Management It is...

IT resourcing management is evolving

The IT sector is at the forefront of innovation and digital transformation, and South Africa is no exception to this global trend. The country is witnessing a rapid evolution in IT resourcing management practices, as organisations adapt to the demands of the digital...

Classify data effectively to leveraging value

As the understanding that data insights can drive leadership and innovation gains traction, businesses have become increasingly data focused. By Iniel Dreyer, MD of Data Management Professionals South Africa (DMP SA) While data collection is nothing new, the reality...