Dec 19, 2022
t is time to say goodbye to the incident response plans of “cyber past” and welcome a new approach. This is the word from Spiros Fatouros, Marsh Africa CEO, who says: “Incident response planning is one of the 12-cybersecurity controls that most cyber insurers ask...
Dec 19, 2022
As financial services institutions (FSIs) increase their acceptance and integration of digital technology, they can face increased risk of a domino effect taking place if digital services providers and vendors should fail. This is according to experts at Fortinet, who...
Dec 19, 2022
Delivering excellent customer experiences during the peak festive shopping season is an ongoing area of focus for business owners. With the shopping rush in full swing, lessons are being learnt and plans made for improved performance in 2023. Technology can help....
Dec 19, 2022
The smart locker industry is about to undergo a similar growth surge to the one we’re currently experiencing in South Africa. By Herman Meyer, technical director of Ricoh South Africa Much of this is a result of the change in work and buying patterns as a result of...
Dec 19, 2022
Zoho has launched new tools for Zoho Desk, the anchor application in the company’s customer service platform, to help customer service teams evolve with the changing needs of customers and meet heightened business expectations. Zoho Desk, which has achieved 40%...
Dec 15, 2022
Relationships are key to building enduring supply chains and driving value, writes David Steyn, customer engagement business manager at Decision Inc. The supply chain has changed. Digital transformation has shifted the ways in which companies and individuals engage...
