Aug 23, 2023
Twenty years ago, if you asked business leaders what their most essential utilities and business enablers were, they would have listed electricity, a phone line, and internet connectivity, in that order. Today, after 16 years of load shedding and cloud-based...
Aug 23, 2023
Simply put, consumers must be able to trust the food they buy. Quality control issues can easily and quickly lead to consumer dissatisfaction and negative sentiment towards a brand or product line. They may also lead to a costly product recall, or in the worst-case...
Aug 22, 2023
Telephone systems are the primary point of contact for many businesses. They also offer insights that can improve customer satisfaction, retention and business performance. Zendesk’s CX Trends 2023 Report found that 59% of consumers believe businesses should use...
Aug 22, 2023
Despite what many may fear, artificial intelligence (AI) is not going to replace humans in the job market. At least not yet. If harnessed correctly, AI could do wonders for the way we live, work, play, and travel. The future of the hospitality industry in particular,...
Aug 22, 2023
Trying to deliver on AI without a data strategy that addresses data quality challenges is like putting the cart before the horse, writes Paul Morgan, head: data, analytics and AI at Altron Karabina. ChatGPT exploded onto the global landscape at the end of 2022, and...
Aug 22, 2023
As the world becomes accustomed to cloud computing, licensing has become a major pain point for businesses whose costs continue to rise while they don’t see a requisite rise in value. This is according to Braintree MD Heath Huxtable, who adds that managing the...
