CCI SA opens a new contact centre in Umlazi

CCI South Africa has opened its new Umlazi contact centre at Umlazi Mega City, marking the first contact centre opened in a township for the company. Umlazi is the biggest township in KwaZulu-Natal, with nearly half a million residents. Because of the high costs of...

Protect against fraud losses caused by ghost employees

A number of key South African organisations are potentially incurring significant losses due to ‘ghosts’ – that is, ghost employees, who exist on paper within business or government departments, but not in real life. By Rainer Jeske, consultant at...

Turning the lifeblood of business into value and action

The modern analytics architecture is one of the most innovative and evolving spaces in the world of business intelligence. By Matt Hayes, vice-president: SAP Business at Qlik This is particularly true as companies become increasingly data centric, changing their...

How to navigate year-end burnout

As the end of the year approaches, many South African professionals may find themselves grappling with burnout. By Dr Chris Blair, CEO of 21st Century To effectively combat this, it is crucial for employees to take control of their well-being on a daily basis. In this...

New tech helps consumers select top estate agents

BestAgent.co.za, a recently-launched online platform, is offering property buyers and sellers a new way to decide on the best agent to use by introducing innovative technology that transforms how they navigate the real estate industry. In a market with more than 45...

Bolt upgrades driver safety with rider verification

Bolt is testing its new rider verification feature to upgrade driver safety, and in-app feature that implements a stringent verification process for new riders joining the Bolt platform. New riders to the platform will be asked to take a selfie before they are able to...