Modernise communication to improve customer experience

The advent of a hyper-connected, digital world has changed the way businesses and their customers interact. Far from just “leveraging” some digital tools to make life easier for customers, it is fair to say that the modern consumer insists on interacting...

AI needs a human counterbalance in HR

Artificial intelligence (AI) has dominated business conversations in 2023 – the dangers of using a generative AI such as ChatGPT when it comes to content and communication, the dangers of artificial generative intelligence (AGI) within society and, of course,...

Strategic change management key to success in times of turmoil

Over the past few years, change in the workplace has become a constant, requiring organisations to navigate a multitude of internal and external factors that require them to adapt, transform, and stay competitive. However, it has also never been clearer just how badly...

Why the 3-2-1 rule matters for your business data

Bad things happen. One day, that file you worked on is fine. The next, it’s gone – lost in a hard drive failure or perhaps a stolen device. Maybe the version you worked on has corrupted, and you need to recover an earlier file. Someone might have deleted...

Solar market oversaturation could be a risk

Due to ongoing loadshedding, high electricity prices, and a considerable decrease in the cost of solar systems over the past few years, more homeowners are making the switch to solar every day. However, elevated demand has resulted in more providers and installers...

Smart technology a proactive solution to SA’s water crisis

South Africa is currently facing a water crisis, with scarcity and inefficient water management posing significant challenges to sustainable, consistent access to water. By Rudie Opperman, manager for engineering and training: MEA at Axis Communications A 58-hour...