Beyond digitisation: cornerstones of excellent customer experience

One of the most valuable contributions that data and data analytics have made to modern businesses is the ability that they offer to understand customers, engage meaningfully with them, and offer them the type of positive experience that keeps them coming back for...

How to improve the client service experience

Successful service-centric businesses have perfected the art of retaining clients. Arnoux Maré, co-owner of MJL Communications and CEO of Innovative Solutions Group (ISG) Crucially, a consistent client base is key to ensuring that companies have a stable, continuous...

Transform quality through intelligent data and analytics

Robotic process automation has been evolving over the past few years to become a transformative technology that creates measurable efficiencies across multiple industries. The value it delivers has been recognised as companies and organisations shift their internal...

Wakeup call for quiet quitters as career cushioning takes precedence

2023 is rapidly shaping up to become a year of challenges locally and globally, with some international trends replicating themselves in South Africa, mixed in with unique challenges of our own. Whereas last year saw a great deal of so-called ‘quiet quitting’ as...

Take a quantum leap in IoT cyber security

Year after year, more IoT devices are being manufactured and connected. According to a report by Meticulous Research, the IoT security market is expected to grow at a CAGR of 21,2% from 2022–2029 to reach $59,16-billion by 2029. By Fred Mitchell, software division...

How ChatGPT will influence cybersecurity

Kaspersky is exploring how the appearance of ChatGPT in the hands of the general public could change the established rules of the cybersecurity world. The move comes a few months after OpenAI released ChatGPT3 – one of the most powerful AI models to date. ChatGPT-3...