How to get happier customers and contact centre workers

Let’s be honest: how often have you called an organisation’s contact centre in a good mood? I’d wager that the answer is somewhere between “seldom” and “almost never”. After all, most of us only call them because we’ve...

The benefits of being an independent contractor

The South African tech landscape is known for its dynamic and innovative nature. And while not new, the post-pandemic world has embraced independent contractors at a scale previously unimagined. As we progress further into the digital age and hybrid working...

Unlocking Africa’s data centre potential

Africa’s data centre market is booming, ringing in an era of hyperscale for the continent. By Stephen Rose, director of Royal HaskoningDHV’s mission-critical facilities Africa unit Industry giants such as Amazon, Google, and Microsoft are vying to...

Security-first culture builds a cyber-resilient future

In today’s rapidly evolving digital landscape, the threat of cyberattacks looms larger than ever before. With advances in technology and the growing sophistication of attackers, human-targeted attacks have become increasingly prevalent. By Sarthak Rohal,...

Progress and hurdles on retirement reform, NHI

Over the past day, the South African government has made headway with two hot topics around the long-awaited legislation for the “two-pot” retirement system and the National Health Insurance (NHI) bill. By Yolandi Esterhuizen, director: product compliance...

Millions available for solar installations

As South Africa continues to struggle with load shedding and rising energy prices, many business owners need to source alternative energy to remain operational. Rooftop solar has become a popular choice as it requires minimal maintenance, most of its components are...