Innovations that will drive success in the new era

Regardless of the industry or size, digital transformation has become an essential component of all businesses across the world. By Sarthak Rohal, vice-president: IT services at In2IT Technologies Following Covid-19, businesses have had to adapt to a new working...

How SMEs can keep their customers happy

Everyone hates bad customer service, but it’s amazing how many companies continue to get it wrong. Why do companies keep failing to meet customer expectations, even while putting so much effort into getting it right? Nadine Martin, head of business operations at...

The anatomy of a scam

The rise in finance and accounting cybercrime through phishing and Business Email Compromise (BEC) has made headlines with massive implications for South African companies with gaps in their payment systems. “However, robust financial controls together with...

Can telcos be innovative and green?

In one way or another, most people across the globe are ‘addicted’ to online connections and experiences. Whether instantly streaming a movie or downloading a file to a laptop – the slightest delay in connectivity causes frustration. By Joe Baguley,...

AI must deal with gender bias to reach its potential

The past year has seen artificial intelligence (AI) become a dinner-table topic of conversation around the world, thanks to bots such as ChatGPT, which dazzles users with its ability to compose lifelike text and even computer code. But what happens when AI makes wrong...

When equity meets culture and change

The theme for International Women’s Day on 8 March 2023 was “embracing equity”, encouraging people to actively support and embrace equity within their own sphere of influence. Signium Global board chair and director of executive search at Signium...