Skills development in IT key to customer service and a circular economy

Information technology (IT) skills remain in very short supply in Kenya, with a lack of senior technical resources available in-country to provide skills development and transfer. Sending people overseas to receive vendor certifications is cost-prohibitive, and while...

Cybersecurity questions executives should ask in 2023

Modern organisations rely heavily on digital systems to keep them fast, flexible and competitive, but such systems also make them more vulnerable and open to various risks, including connectivity failure, data loss and fines for legal failures. In particular,...

Using the company email account? Yes, your boss can read your mail

Email is an immensely powerful tool that helps you function as an employee. It connects you with customers, helps you plan your day, and lets you collaborate with colleagues. It also isn’t private, isn’t yours, and can be opened up and read by anyone in...

Will ChatGPT kill the customer service agent?

ChatGPT, the latest artificial intelligence (AI) application, has grabbed the world’s attention. You may have seen ChatGPT write new song lyrics in the style of your favourite artist (something they don’t always appreciate) or read that it’s passing...

Why tech trade-ins make sense

As the world shifts away from disposable technology and towards sustainable, eco-friendly options, refurbished cell phones and laptops are increasingly becoming the go-to solution for consumers and businesses alike. By David Hirsch, CEO of TechMarkit Similarly,...

Best practices for data protection in the cloud

The “Global DataSphere” is exploding in size. IDC predicts that by 2026, the amount of data in the world will have doubled again. By Rick Vanover, senior director: product strategy at Veeam While most enterprises have digitised their operations, they...