Aug 2, 2023
Will artificial intelligence (AI) take my job? This is perhaps one of the most prevalent narratives today as organisations and individuals face a future that is dominated by this increasingly capable technology. The surge in fear has been largely driven by the arrival...
Aug 2, 2023
Modern enterprises largely acknowledge that in the hyper competitive digital world, customers have options and remain loyal out of choice. With this in mind, it is crucial for businesses to invest in modern and agile communication tools. By Mark Todes, director and...
Aug 2, 2023
In any contact centre, there are some calls (both inbound and outbound) that essentially boil down to saying the same thing over and over again. These repetitive conversations cover everything from human resources functions (such as people calling to ask how much...
Aug 2, 2023
The second half of 2023 holds significant implications for businesses worldwide as the landscape of cybersecurity continues to evolve at an unprecedented pace. Gone are the days of gradual environmental changes and incremental adjustments. By John Mc Loughlin, CEO of...
Aug 2, 2023
The race to embrace digitalisation has created a pressing challenge – a worldwide cybersecurity skills gap, leaving businesses and society vulnerable to the constant threat of cybercrime and malicious attacks. By Martin Pienaar, chief operations officer at...
Aug 1, 2023
It’s been said that a customer-centric company is one that does everything in its power to meet its customers where they are at any given time. With shifting economies and ever-changing customer demands, tactics like being willing to adjust prices, building...
