Conversational AI helps to fight fraud while reducing customer friction

The risks of identity fraud remain as high as ever for consumers and banks alike. Global research from Experian shows that 58% of consumers have been a victim of online fraud or know someone who has been a victim, or both. By Brendan Van Staaden, managing executive of...

The future of OT is about an integrated approach

Operational technology (OT) cyber security, while currently lagging behind IT security and facing growing risk, is now positioned to leapfrog directly into an advanced level of cyber security maturity. This is according to Matthew Taljaard, systems engineer:...

Virtual agents help contact centres deal with unreachable customers

Ask the average South African how load-shedding is affecting businesses, they’ll probably mention mining and industry or small businesses (such as hairdressers and restaurants) that rely on a consistent flow of energy. But the impact of the power outages that have...

Smart collaboration drives productivity in an evolving workplace

As everyone knows, the business world is going through an accelerated evolution, where technology is being implemented to drive efficiencies across businesses. By Warren Miller, Solutions Architect at Altron Managed Solutions This is also true for communication and...

Data protection is about more than just thwarting cyberattacks

The fact that ransomware and cyberattacks have become increasingly prevalent is common knowledge, and this has raised greater awareness of the need for effective data protection. By Kate Mollett, regional director of Commvault Africa However, ransomware and other data...