Customer convenience is now king

More of us are heading online for almost every aspect of our daily lives, including when it comes to taking a well-deserved holiday. From buying travel necessities and banking to booking flights or accommodation, our interactions are becoming increasingly digital. By...

Can virtual BPO operations remedy the jobs crisis?

Before Covid-19 came along, work was a place. Today, work is an activity, and loosening the physical shackles of having employees sit at desks in specific locations may help unleash a new wave of prosperity and employment for South Africa and the entire continent. By...

Data management must be top of mind for modern enterprises

Despite data being labelled as the “new gold” of the digital era, many organisations fail to harness its value and still have data that goes unused, often because it is inaccessible, siloed or lost. By Kate Mollett, senior director at Commvault Africa This wastes...

What to expect from AI in the new year

Enthusiasm for self-driving cars has waned and automakers are rethinking or exiting their robo-taxi plans. By Scott Zoldi, chief analytics officer at FICO This is just one sign that we are in the middle of the Great Correction in AI — a period when wild ambitions and...

Business communication compromise predictions for 2023

In 2022, cybersecurity further became a top priority for businesses around the world following critical attacks on both the public and private sectors and of course, the use of cyber warfare as a Russian tactic in its invasion of Ukraine. By Steven Spadaccini,...

Debt mistakes to leave behind in 2022 

As most businesses and citizens were still weening off the effects of the Covid-19 pandemic this year, they were hit by a series of setbacks, without any real chance of recovery, let alone growth. By Charnel Collins, CEO of National Debt Advisors Throughout the year,...